Terms of Service

TERMS AND CONDITIONS OF SALE 


In the following conditions, the “Seller” means The Ochre House Ltd and DH Liberty Ltd, and the “Buyer” means the person buying the product from the “Seller”. These conditions shall apply to all contracts unless expressly varied in writing by the seller. Any inconsistencies to the seller’s terms, offered on behalf of the buyer shall be assumed to be void unless accepted by the seller, in writing. Payment of deposit, or email confirmation is deemed to be acceptance of the contract as set out in these terms and conditions. 


  1. PRO-FORMA ORDERS Orders will be accepted and dealt with by payment made upon Pro-forma Invoicing. Pro-forma invoices are valid for 21 days, goods should be reordered after that time, if still required. 

  1. PAYMENT 2.1 A 50% deposit is required before the order can be processed. Full balance must be paid in cleared funds 10 working days prior to the scheduled delivery or collection date. 

2.2 Payment is preferred by bank transfer to a nominated account.


2.3 Credit card companies charge the seller a fee when the buyer makes payment and therefore a credit card fee is applied by the seller to products purchased by credit card. 


2.4 Orders for export outside the EU require proof of shipment, which is the buyer's responsibility to provide to the seller. If this is not provided within 1 calendar month of delivery or collection, the seller will invoice the buyer for the VAT amount, which will become payable immediately.


  1. DELIVERY & COLLECTION 

3.1 Any delivery or collection date quoted is a genuine estimate and shall not be legally binding on the Seller. 


3.2 Time of delivery or collection shall not be the essence of the contract. The seller will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by the buyer through any delay due to unforeseen circumstances outside of the control of the Seller or delay due to any rescheduling of delivery or collection. 


3.3 In the event of the seller being unable to supply goods subsequently to receiving an order, the seller shall not be liable for any incidental or consequential losses arising (This includes pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss, costs, damages, charges or expenses caused directly or indirectly). 


3.4 It is the buyer’s responsibility to ensure items purchased can fit through internal and external access points including any passages, stairwells, landings and doorways on the way to the destination room. The Seller offers an Access Check service (a chargeable service) which will confirm if the items ordered can fit through the internal and external access points. If an Access Check is refused by the buyer, the seller holds no liability for items not fitting in the premises. Any rework or restocking fees will therefore be payable by the buyer. 


3.5 For delivery purposes the seller can manufacture furniture for assembly on site in case there is restricted access to the buyer’s premises. It is vital however that the buyer give the seller this information when placing the order as later changes to the design are chargeable. 


3.6 Every effort will be made to ensure that the goods ordered by the buyer arrive undamaged and without defect. Upon delivery or collection the buyer must sign the delivery/collection note. It is the buyer’s responsibility to check the items to ensure the goods delivered or collected are as ordered, the correct quantity and that they are of satisfactory quality. In the event of any discrepancy whatsoever, the buyer must notify the seller immediately upon delivery or collection by writing the discrepancy on the delivery note. Unfortunately writing “unexamined” or “unchecked” will not be acceptable. If the item is damaged please retain the packaging. All claims for loss or damage must be made before the end of the next working day. In all events the limits of liability for any fault or defect shall not exceed the purchase price of the item.


3.7 Our delivery team will unpack your furniture, install it in the room of your choice and if you wish we will remove all packing materials from your home and recycle wherever possible. We are not able to take away your old furniture. 


3.8 If the seller is unable, for whatever reason, to deliver the goods on the confirmed delivery date, the seller reserves the right to charge the buyer further for any subsequent deliveries.