Refund Policy

  1. RETURNS

 4.1 All items are made to order therefore returns is not possible.  If it's a manufacturing defect we are happy to replace.  All of our furniture is fully inspected before leaving our factory. 


4.2 Returned items will be subject to restocking fees detailed in section 10. 


4.3 Mattresses that have been removed from the original packaging cannot be returned. 


4.4 The seller will only pay the cost of return carriage where the goods are deemed faulty or supplied in error. 


4.5 If the buyer returns the goods and upon examination the seller finds that there is a discrepancy in the reason for return, then the seller reserves the right to refuse the credit. 


4.6 The seller reserves the right of discretion, to accept/or refuse the return of any goods supplied. 

4.7 Refunds, exchanges or credit notes are not available for items sold on a promotional sale, special offer, bespoke items or items that are stated as “sold as seen”. 


4.8 If a fault is discovered after the goods have been exported out of the UK by the buyer, it is the buyer's responsibility to return the goods to the UK at the buyers cost for inspection. If a repair or replacement is produced by the seller, it will only be delivered to a UK destination. If the buyer then wishes for the goods to be exported, it will be the buyer’s responsibility to do this at the buyer's cost. For export orders, it is therefore recommended that inspection takes place in the UK prior to shipment. 


  1. RISK AND TITLE 

6.1 Risk of the goods shall pass to the buyer on delivery but goods shall remain the seller's property until the goods are paid for in full. In the case of payment by cheque, this will be when the funds have cleared the seller's account. 


6.2 Until you become the owner of the goods you shall not sell the goods or part with possession of the goods. 


6.3 The seller may, for the purpose of recovery, enter any premises where the goods are stored for the reason of repossession. 


  1. BESPOKE ORDERS 

7.1 Acceptance of bespoke design must be confirmed in writing by the buyer, prior to the production of furniture. If the buyer is providing the seller with an image, the seller cannot guarantee an exact match unless the seller is provided complete technical drawings. Drawings produced by the seller for signing off will be chargeable. 


7.2 Slight differences in dimensions may occur due to the materials within the build. If the furniture has to fit in a specific space please let the seller know at the time of ordering. 

7.3 Once the seller has confirmed an order any changes will be chargeable to the buyer. Any changes at this stage may affect both the cost of the item and the delivery schedule. 


7.4 Products are all made to order so can only be returned if faulty. 


  1. CANCELLATION 

8.1 In the event that you cancel an order, you will be responsible for all the costs incurred by the seller up to the point of cancellation. 


8.2 All cancellations must be notified in writing. 


  1. CANCELLATION OF ONLINE ORDERS 

The following applies to orders placed and paid for directly through the seller’s website: Under the Consumer Contracts Regulations of 2013, the buyer is entitled to cancel the order, within 14 days of order. This is the statutory cooling off period. After this period has expired there is no right to cancel. The statutory cooling off period is not applicable for bespoke items. The cooling off period is also not applicable when, for example, a mattress has been taken out of its sealed packaging. 


  1. RESTOCKING 

A restocking fee is payable for any returned items, this may vary from 25% - 100% of the invoice value. Bespoke items are unique items made to customer specification, hence these always carry a 100% charge and are non-refundable. 


  1. DISPUTES 

Every effort is made by the seller to offer the highest possible standard of service. The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.